Texican Investigation Agency — Effective Date: January 1, 2026
Texican Investigation Agency (TXIA) is a licensed private investigation agency based in Austin, Texas, licensed by the Texas Department of Public Safety (License #A28669701). This privacy policy explains what information we collect when you use our website at txia.us, how we use it, and how we protect it.
When you submit a contact form on our website, we collect the name, phone number, email address, and message content you provide. We also collect the type of service you are inquiring about if you select one from the dropdown.
Our website uses Google Analytics to collect anonymous data about how visitors use the site, including pages visited, time on site, and general geographic location. This data does not identify you personally.
We also run an activity tracking system on our server that logs page views, clicks, and scroll depth for site performance and security monitoring purposes. IP addresses are logged as part of this process and as part of our contact form spam prevention system.
Information you submit through the contact form is used solely to respond to your inquiry. We do not sell, rent, or share your contact information with third parties for marketing purposes.
Due to the nature of investigative services, all inquiries are treated as confidential. We do not discuss the fact that you contacted us with any third party without your consent.
If you access our client portal at txia.us/case-management, your login credentials and session data are stored securely. Portal access is restricted to authorized clients. Case information within the portal is strictly confidential and is not shared outside of the client relationship.
Our website uses cookies for session management and Google Analytics. You can disable cookies in your browser settings, though some site functionality may be affected. We do not use advertising cookies or tracking cookies for third-party marketing.
Contact form submissions are retained for a reasonable period for business record purposes and then deleted. Server logs are retained for security purposes and periodically purged. We do not retain personal data longer than necessary for the purpose it was collected.
We use Google Analytics for website traffic analysis. Google's privacy policy governs how they handle that data and can be reviewed at google.com/policies/privacy.
Our Costa Rica security services are delivered through our licensed partner Shield CR (shieldcr.com). Any information shared with Shield CR in connection with a service engagement is governed by the confidentiality terms of that engagement.
You may request that we delete personal information you submitted through our contact form by emailing [email protected]. We will respond to reasonable requests within a reasonable timeframe. We cannot delete information that we are required to retain for legal or regulatory purposes.
Our website runs on HTTPS with industry-standard security headers. Contact form submissions are transmitted over an encrypted connection. We take reasonable measures to protect information submitted through this site, but no internet transmission is completely secure.
We may update this policy from time to time. The effective date at the top of the page will reflect when it was last revised. Continued use of the site after a revision constitutes acceptance of the updated policy.
Questions about this privacy policy can be directed to:
Texican Investigation Agency
Austin, Texas
Email: [email protected]
Phone: 512-737-1745
